Product Requirements
The minimum requirements necessary for Piper to function are as follows:
- Power source
- Internet connection with Wi-Fi (Minimum upload speed of 1.0 Mbps)
- Supported iOS or Android device
- iOS: Apple devices running at least iOS 9
- Android: Devices running at least 4.1.x
Piper Installation
Follow these steps to begin the installation of Piper:
- Remove Piper from its detachable stand.
- Open the battery door located at the back of Piper and insert the provided AA batteries. Close the battery door and secure it with the provided screw.
- Connect the power cable to Piper and plug the opposite end to an electrical outlet.
- Re-attach the stand (or affix the optional wall mount) and position your Piper in the desired location. For optimal viewing capacity, we recommend placing Piper in a high traffic area.
- Press the power button on the back of Piper, located on the bottom-right. Note: Piper’s LED light will be yellow while starting up.
- When your Piper’s LED light turns blue, download the Piper app from getpiper.com/download and create an account.
Piper Mobile App Setup
You are now ready to connect your mobile device to Piper.
- For setup instructions using an iOS device, go to Piper Setup: iOS.
- For setup instructions using an Android device, go to Piper Setup: Android.
Piper Setup: iOS
Follow these steps to set up Piper from your Apple iOS device:
- Confirm the prompt to start setup after creating your Piper account.
- Name your Piper and tap “Continue” to proceed.
- Open your iOS device’s settings and go to the Wi-Fi screen. Select “Piper” from the list of networks.
Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up. - Once your mobile device has connected to the “Piper” Wi-Fi network, return to the Piper app. Select your home Wi-Fi network from the list that will appear and enter the password.
- Confirm your home Wi-Fi network information before tapping “Connect.”
- Your Piper will automatically update to the latest firmware if necessary, and then finish setup.
Note: Piper will show the following screen, you can tap close and put the app in the background while you wait for Piper to finish. - The Dashboard screen will appear after setup has finished, or if you selected to background the app then you will receive a notification that Piper has finished setting up.
Note: Your Piper’s LED light should now be green.
You will receive two notices of confirmation:
- A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts.
- A welcome email with links to various tutorial videos.
Note: To access Piper, family members can download the app and sign in with the account owner’s login information.
Piper Setup: Android
Follow these steps to set up Piper from your Android device:
- Confirm the prompt to start setup after creating your Piper account.
- Name your Piper and tap “Continue” to proceed.
- Connect your Android device to the “Piper” Wi-Fi network by selecting “Connect.”
Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up.
Note: If you have the “Smart switch network” feature enabled on your mobile device, it will not connect to the “Piper” Wi-Fi network. To disable this feature found on certain Android devices, go to your mobile device’s Wi-Fi settings. - A list of nearby Wi-Fi networks will appear. Select your home Wi-Fi network from the list and enter the password.
- Confirm your home Wi-Fi network information before tapping “Connect.”
- Your Piper will automatically update to the latest firmware if necessary, and then finish setup.
Note: Piper will show the following screen, you can tap close and put the app in the background while you wait for Piper to finish. - The Dashboard screen will appear after setup has finished, or if you selected to background the app then you will receive a notification that Piper has finished setting up.
Note: Your Piper’s LED light should now be green.
You will also receive two notices of confirmation:
- A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts.
- A welcome email with links to various tutorial videos.
Note: To access Piper, family members can download the app and sign in with the account owner’s login information.
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